Shipping policy

United States Tariff & Customs Notice

Due to recent (April 2025) tariff regulations, U.S. customers are subjected to customs duties, import taxes, or fees. These charges are assessed by U.S. Customs and are now included under the total cost. 

Order Processing

All orders are processed within 2–3 business days (excluding weekends and holidays).

You will receive an email confirmation once your order has been processed and shipped.

During high-volume periods or holidays, processing times may be slightly longer.

Shipping Rates & Delivery Estimates

We ship worldwide. Shipping rates are calculated and displayed at checkout based on your location and order weight.

Estimated delivery times:

Standard International Shipping: 7–21 business days

DHL Express Shipping (where available): 3–7 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or destination country.

Worldwide Customs, Duties & Taxes

For all international orders, your country may apply customs fees, VAT, or import duties. These charges vary by location and are the responsibility of the customer.

Order Tracking

Once your order ships, a tracking number will be emailed to you. Please allow 24–48 hours for tracking information to update.

Lost, Stolen, or Damaged Packages

We are not responsible for packages lost or stolen after delivery.
If your package appears lost, delayed, or arrives damaged:

Contact the carrier first to open a claim.

Then email us at info@nordicstore.net with your order number, and we will assist as best we can.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returns & Exchanges

For return or exchange information, please refer to our Return Policy.

Contact Us

If you have any questions about shipping, please contact us at:
info@nordicstore.net